What’s new in Charlottesville

Frequently asked questions

• What equipment will be installed?

  We install fiber optic conduit, a kind of fiber optic protective tubing that surrounds individual fiber strands to keep them safe. We also install handhole access openings that look a lot like the access hatch you might find in a lawn irrigation system. This allows our fiber technicians to easily access the lines for maintenance or repair. We install this equipment in the public right-of-way so the lines can be branched out to connect individual homes.

• What will construction look like?

  You might notice some dust and noise from construction, but using our boring or microtrenching methods, we keep the process as quick and clean as possible.

• How long will it take?

  Construction in front of your home typically lasts only a couple of days.

• How long does a fiber installation take?

  If Ting Internet is new to your neighborhood, it takes about 3 weeks from conducting an initial home assessment to having your connection set up.

• Will construction be on my property?

  We don’t dig on your property unless you have specifically requested it. All construction happens in the public right-of-way.

• Will construction affect my utilities?

  Before any digging takes place, we identify all public underground utilities. If you’ve ordered Ting Internet to your home, you’ll be responsible for calling to locate and mark any private utilities like sprinkler systems, septic and invisible fencing.